If an item isn’t the perfect match, you can return it for a refund within 28 days of delivery* in the original condition and packaging.
Some items cannot be returned, including:
– Items which are personalised or customised to your specifications.
– All eligible items purchased between 1 November and 25 December can be returned until 31 January of the following year.
(*) The day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
Please note that you are responsible for the costs of returning items. If you choose for us to arrange for them to be collected and/or shipped, the return shipping charge can vary between £4.99 and £14.99 for small parcel courier services and from £20.00 and £50.00 for large parcel courier services. This cost will be deducted directly from your refund.
Replacing Damaged Items or Missing Parts
If your order arrives damaged or defective, we can offer a replacement unit or parts at no cost. Simply report a damaged item by emailing firstname.lastname@example.org. If you prefer to return the item, we will refund the item’s price and delivery cost to your original payment method within 5 business days of receiving the return. You may have to upload a picture of the damaged item. We recommend that you inspect your item upon delivery and report any issues within 30 days of receiving the item. If your package appears severely damaged upon delivery, please email us a picture on email@example.com when you receive it. Afterwards, you can request a replacement at no extra cost.